conversation of the day. background story: I was inquiring the price of singapore-jakarta return ticket via phone to one big, leading travel agent in town.

me: "is there any cheaper alternative?"
customer service: .... (busy searching)
me: "how about lufthansa?"
customer service: ... (busy searching)
customer service: "oh, you have to fly via frankfurt to get to jakarta."
me: ?????

online search in the airline website offers better service, not to mention the special price tag. too bad nowadays the tax and surcharges are ridiculously high, resulting in expensive grand total.